Terms of Service

1. Definitions

• “Account” means the user account created to access the Services.
• “Content” means any data, text, images, recipes, audio, or other material accessed through, transmitted via, or created using the Services.
• “Device” means the Tara hardware unit and any accessories supplied by Cravv.
• “App” means the Cravv/Tara mobile application and any updates.
• “User Content” means Content that you submit, upload, or transmit through the Services, including ratings, notes, photos, and feedback.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and capable of forming a legally binding contract to use the Services. By using the Services, you represent that you meet these requirements and that you are not barred from using the Services under the laws of any applicable jurisdiction.

3. Account Registration and Security

To use most features of the Services, you must create an Account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your Account. You agree to notify us immediately of any unauthorised access or use of your Account.

We may suspend or terminate your Account if information you provide is inaccurate, if we suspect unauthorised use, or if you violate these Terms.

4. License to the App

Subject to your compliance with these Terms, Cravv grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to download and use the App on a compatible mobile device that you own or control, solely for your personal, non-commercial use of the Services.

You may not, and may not permit any third party to: (a) copy, modify, adapt, translate, or create derivative works of the App; (b) reverse engineer, decompile, or disassemble the App, except to the extent expressly permitted by law; (c) rent, lease, sell, sublicense, or distribute the App; (d) remove or alter any proprietary notices; or (e) use the App in any manner that could damage, disable, overburden, or impair the Services.

5. Use of the Device

The Device is sold to you under a separate purchase agreement; these Terms govern your use of the software and Services that operate with the Device. You agree to install, mount, and use the Device only in accordance with the user manual, installation guide, and any safety instructions provided by Cravv. Improper installation or use may void warranty coverage and may cause property damage, injury, or fire.

Software updates may be delivered to the Device automatically. You agree that we may update, modify, or replace the Device software at any time to improve performance, security, or functionality. If you decline updates, certain Services may become unavailable or unsafe to use.

6. Cooking Safety and User Responsibility

• You are solely responsible for the safe operation of your cooktop, your kitchen, and any food you prepare.
• You will not leave your cooktop or the Device unattended while cooking is in progress, regardless of any guidance, timers, or alerts provided by the Services.
• You will follow all manufacturer instructions for your cooktop, cookware, and ingredients, and all applicable safety regulations and building codes.
• You will not rely on the Services to detect every possible hazard, including but not limited to fire, smoke, gas leaks, electrical faults, allergens, contamination, or spoilage. You will maintain working smoke alarms, gas detectors, and fire-suppression equipment as required by law and as appropriate for your home.
• You will ensure that minors, pets, and untrained users do not operate the Device or the cooktop without adult supervision.
• You will verify ingredient identification, temperature readings, and cooking guidance using your own senses and judgment, and you will stop cooking if anything looks, smells, or feels unsafe.
• You will not use the Services for any cooking process or environment for which they are not designed, including outdoor cooking, commercial kitchens, industrial appliances, or hazardous environments.

Recipe content, nutritional information, and dietary tags are provided for general informational purposes and may contain errors. The Services do not provide medical, nutritional, or allergen advice. If you have allergies, dietary restrictions, or medical conditions, consult a qualified professional and independently verify every ingredient before consumption.

7. User Content

You retain ownership of your User Content. By submitting User Content, you grant Cravv a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, modify, create derivative works of, communicate, publish, publicly perform, display, and distribute your User Content for the purposes of operating, providing, and improving the Services. This licence ends when you or we remove the User Content, except to the extent that the User Content has been shared with others who have not removed it, or as required for backup, legal, or regulatory purposes.

You represent and warrant that you own or have all necessary rights to your User Content and that your User Content does not violate the rights of any third party or any applicable law.

8. Acceptable Use

You agree not to use the Services to:

• Violate any law, regulation, or third-party right;
• Upload or transmit any material that is unlawful, defamatory, obscene, harassing, or that infringes intellectual property rights;
• Interfere with or disrupt the integrity, security, or performance of the Services or any third-party systems;
• Probe, scan, or test the vulnerability of the Services without our written authorisation;
• Use any automated means to access, scrape, or copy the Services other than as permitted by our public APIs (if any);
• Reverse engineer or attempt to derive the source code or underlying ideas of the Services, except to the extent permitted by law;
• Use the Services to develop a competing product or to train machine learning models without our prior written consent.

9. Subscriptions, Purchases, and Payments

Some features of the Services may be offered on a paid or subscription basis. Pricing, billing cycles, renewal terms, and trial conditions will be presented at the point of purchase. Unless stated otherwise:

• Subscriptions automatically renew at the end of each billing period at the then-current price until cancelled. You may cancel at any time through the App or through the App Store or Play Store account from which you purchased.
• Purchases through the Apple App Store or Google Play Store are processed by Apple or Google and are subject to their respective payment terms and refund policies.
• Direct purchases (for example, of the Device or accessories) are subject to our separate sales terms, including any applicable return, refund, warranty, and shipping policies.
• All fees are exclusive of applicable taxes, which you are responsible for paying.

10. Intellectual Property

The Services, including all software, design, text, graphics, logos, trademarks, and the “Cravv” and “Tara” names and marks, are owned by or licensed to Cravv and are protected by intellectual property laws. Except for the limited rights expressly granted to you in these Terms, we and our licensors retain all right, title, and interest in and to the Services. No rights are granted by implication, estoppel, or otherwise.

You may submit suggestions, feedback, or ideas to us (“Feedback”). You hereby assign to us all right, title, and interest in any Feedback and agree that we may use Feedback without restriction or compensation.

11. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN A WRITTEN LIMITED WARRANTY FOR THE DEVICE, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, CRAVV AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, OR THAT INGREDIENT RECOGNITION, TEMPERATURE READINGS, RECIPE GUIDANCE, OR SAFETY ALERTS WILL BE ACCURATE OR TIMELY. YOU USE THE SERVICES AT YOUR OWN RISK.

Some jurisdictions do not allow the disclaimer of implied warranties, so portions of this disclaimer may not apply to you. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CRAVV, ITS AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CRAVV FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 1,000 (OR THE EQUIVALENT IN YOUR LOCAL CURRENCY).

Some jurisdictions do not allow limitations on certain damages, so the above limitations may not apply to you in full. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, wilful misconduct, fraud, or death or personal injury caused by negligence.

13. Indemnification

You agree to indemnify, defend, and hold harmless Cravv and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your access to or use of the Services; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any law or third-party right. We reserve the right to assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence.

14. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe that you have violated these Terms, that your use poses a security or safety risk, or that we are required to do so by law. We may also discontinue any part of the Services at any time.

You may stop using the Services at any time and may close your Account from within the App or by contacting us. Sections that by their nature should survive termination will survive, including Sections 7, 10, 11, 12, 13, 18, 19, and 21.

15. Changes to the Services

We may modify, update, or discontinue any part of the Services at any time, including features, functionality, and content. We will provide reasonable notice of material changes where required by law. Continued use of the Services after a change constitutes acceptance of the change.

16. Changes to These Terms

We may amend these Terms from time to time. We will post the amended Terms in the App and on our website, and we will notify you of material changes through the App, by email, or by another reasonable means. The amended Terms will become effective on the date stated in the notice or, if no date is stated, 30 days after posting. Your continued use of the Services after the effective date constitutes acceptance of the amended Terms.

17. Apple App Store and Google Play Store Terms

17.1 Apple-Specific Terms

If you obtained the App from the Apple App Store, the following additional terms apply. To the extent there is any conflict between these Terms and Apple’s Licensed Application End User License Agreement, these Terms will govern except as required by Apple.

• These Terms are between you and Cravv only, and not with Apple Inc. Apple is not responsible for the App or its content.
• The licence granted to you for the App is limited to a non-transferable licence to use the App on any Apple-branded device that you own or control and as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Cravv, not Apple, is solely responsible for providing any maintenance and support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (if applicable). To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the App.
• Cravv, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including product liability claims, claims that the App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
• In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual property rights, Cravv, not Apple, will be solely responsible for the investigation, defence, settlement, and discharge of any such claim.
• You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

17.2 Google Play-Specific Terms

If you obtained the App from the Google Play Store, your use is also governed by the Google Play Terms of Service. To the extent there is any conflict between these Terms and the Google Play Terms of Service, these Terms will govern as between you and Cravv, except where required otherwise by Google.

You acknowledge that Google is not a party to these Terms and is not responsible for the App. Cravv, not Google, is solely responsible for the App and its content, maintenance, support services, warranties (if any), and addressing any claims relating to the App.

18. Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or formation are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

If you are a consumer resident in a jurisdiction that grants you the protection of mandatory local consumer law, nothing in these Terms affects your rights under that law.

19. Dispute Resolution and Arbitration

The parties will attempt in good faith to resolve any dispute arising out of or relating to these Terms or the Services through informal negotiation. If a dispute is not resolved within 30 days of written notice, it will be referred to and finally resolved by arbitration administered under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Bangalore, India. The tribunal will consist of a sole arbitrator. The language of the arbitration will be English. The award of the arbitrator will be final and binding.

Notwithstanding the foregoing, either party may seek interim or injunctive relief from a court of competent jurisdiction to protect its intellectual property or confidential information.

Subject to applicable law, you and Cravv agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

20. Notices

We may provide notices to you through the App, by email to the address associated with your Account, or by posting on our website. You consent to receive electronic communications from us, and you agree that such communications satisfy any legal requirement that communications be in writing. You may provide notices to us by writing to the addresses set out in Section 22.

21. Miscellaneous

• Entire Agreement: these Terms, together with the Privacy Policy and any other documents incorporated by reference, constitute the entire agreement between you and Cravv regarding the Services and supersede all prior agreements.
• Severability: if any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• No Waiver: our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
• Assignment: you may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
• Force Majeure: we will not be liable for any delay or failure to perform caused by events beyond our reasonable control.
• Relationship: these Terms do not create any partnership, joint venture, agency, or employment relationship between you and Cravv.

22. Contact Us

This document is a template prepared for review and should be finalised in consultation with qualified legal counsel before publication.